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Newcomer
fcollege
Newcomer
February 9, 2023
Question

online chat support

  • February 9, 2023
  • 9 replies
  • 8 views

I tried to reach technical support on live cha but was told my account did not entitle me to that. I am sure I used in the past and I do pay for my zoom account. Have things changed recently or has the AI on live chat got it wrong?

 

      9 replies

      K
      Newcomer
      Ktg
      Newcomer
      February 9, 2023

      Just had the same issue.  And now, the support live chat box won't stop popping up every single time I click on any thing on the page

       

        F
        Newcomer
        fcollegeAuthor
        Newcomer
        February 9, 2023

        I also experience the popping up support box issue. Hopefully it is a bug in the chat box to be fixed soon

        K
        Newcomer
        Ktg
        Newcomer
        February 9, 2023

        Looks like it stopped when I moved to Chrome. 

         

        K
        Newcomer
        KarinFthlComm
        Newcomer
        February 9, 2023

        I had the same question.  I am already using Chrome and it's happening to me, too.

          Ray_Harwood
          Community Super Champion | Customer
          Ray_Harwood
          Community Super Champion | Customer
          February 10, 2023

          The support options/structure has recently changed slightly.  See this Zoom Support article about half way down the page:

          I don't think Live Chat support was an option for Pro users before - maybe it was and I just didn't know it.  Now, Live Chat support is available if your overall account spends $50 or more monthly on subscriptions.

           

          The main change was that Basic (free) accounts are generally unable to submit Support Tickets.

           

          (Don't shoot the messenger... I'm a customer just like you.)

            A
            Newcomer
            ACLARITY
            Newcomer
            March 4, 2023

            Yes, live chat support was definitely an option.  So nice of Zoom to change their services but not their prices.  And to not tell us.  Live chat was the one reason I had stayed with Zoom over the years. 

            D
            Newcomer
            DS84
            Newcomer
            April 6, 2023

            Our subscription plan is greater than $50 USD/month but I still cannot access live chat support!

              L
              Newcomer
              louella
              Newcomer
              April 6, 2023

              Even I was facing this issue whenever I Used my zoom account . now   the support live chat box won't stop popping up 

                S
                Newcomer
                sarah_appdirect
                Newcomer
                March 22, 2024

                I also need help reaching someone regarding our company account. I am not able to reach anyone at Zoom. I have filed multiple tickets and tried to reach our PoC Brian Warren directly. Not getting any replies. Please help. 

                Ray_Harwood
                Community Super Champion | Customer
                Ray_Harwood
                Community Super Champion | Customer
                March 22, 2024

                Welcome to the Zoom Community, @sarah_appdirect.

                 

                What type of assistance are you needing?  I can try to put you in touch with someone if I have some notion of what you need. 

                  S
                  Newcomer
                  sarah_appdirect
                  Newcomer
                  March 22, 2024

                  Well - the original reason was because the trust center documentation was out of date, and I needed updated reports for compliance... however I just looked and they have been updated since I made the original request. Would have been nice if someone had communicated that! Thanks for your help, but I'm good.

                  G
                  Newcomer
                  GratefulViv
                  Newcomer
                  March 30, 2024

                  Tried to get support through the chat bot only to be informed it's not included in my plan which is now called "Zoom One Pro".  The graphic clearly shows it comes with ticket and live chat. I don't see where I can add a ticket and the bot was useless. 

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