odd shapes in virtual background

Forum|Forum|4 years ago
December 3, 2021
7 replies
4 views

I'm in my meeting - my admin has downloaded our required virtual backgrounds. I have used this for several months with no issues. Today, there is a shape box in my virtual background/camera that is a box, rectangle or heart as options - and what it does is has the background (literally in the background) but the shape without the background and you can still see my room background.

K

KAMF

Newcomer

I am very keen for the answer to this as well. Mine has been like this for several weeks and I can't seem to find the answer...

F

Fantasty

Newcomer

I had the same issue for several weeks... It happens when I join a meeting with browser.

Bort

Employee

So, since you are connecting to the meeting with the web client, it doesn't have the same functionality as the full desktop client, and because of that, it cannot achieve the same virtual background as the desktop client. For the web client, we have a virtual mask, which functions similar to the virtual background, but obscures everything outside of a shape, rather than everything around your head, as this is much easier for web browsers to handle. We're looking into more complex virtual background options for the web client.

You can download the full desktop Zoom client here: https://zoom.us/download

A

APOSYL

Newcomer

Bort, thank you for your reply, and yet it doesn't quite answer the question here. I'm involved with zoom in 2 areas. Everytime i'm accessing zoom through my business program my virtual backgrounds aren't affected at all. Well, there is significant latency issues but that's an issue for a seperate time. When I access zoom meeting through the browser because of those latency issues- I STILL CAN SELECT MY VIRTUAL backgrounds NO Problem. IVE been using this for years now- THE PROBLE is these stupid shape tool- that allows my camera to fill a lame circle, square, or heart...... and the creatives at zoom never thought to put a X or close button on the option. I have been using zoom - even through the browser, without this really lame tool showing up- but NOW it's there, and I can't seem to select anything to remove it. It seem to be a filter of some kind that is for camera display of my image Overlapping the virtual backgrounds.... PLEASE FOR THE LOVE OF GOD, help me get rid of this sudden curse of my zoom experience.