notification in VDI "unmute your speaker or increase volume to hear other participants"

Forum|Forum|3 years ago
January 20, 2023
5 replies
0 views

Every time we launch Zoom or end a meeting when using client for VDI we get the message "unmute your speaker or increase volume to hear other participants"

Audio works perfect and also video. No trouble hearing others or being heard by others.

I Have checked all sound settings and can confirm that volume slider is set to 100% on both recording devices and playback devices. No device is muted. Not in the VDI nor on the client host.

We really want to get rid of the annoying notification. Why does it appear even though we don't have any sound issues? Is there a way to disable that sound notification registry or GPO?

Zoom VDI version: 5.13.1 (22610)

Zoom plugin for Citrix Receiver: 5.13.22610

Regards, Oskar

R

rnailor1225

Newcomer

Same issue here with Zoom VDI client. Need a way to disable this ASAP.

B

Benwaynet

Newcomer

We are seeing the same issue. We are on vmware horizon running client and plugin 5.12.6

Not all users are seeming it, we are running non-persistent desktops.

Did you open a ticket on it, that I can reference?

S

sgi1Author

Newcomer

Nope, haven't opened a ticket yet..
Seems like it has to do with HID devices (USB headsets) btw. If I use a different default sound device (soundcard or HDMI device) on host computer, zoom client stops giving me the message! Can you @Benwaynet and @rnailor1225 give that a try? Does the popup still appear?
Perhaps the plugin sees it as some sort of conflict? (device is used as default device both on host and VDI)

B

Benwaynet

Newcomer

I'm not using a USB headset just the mic and speakers built into my surface device. I zoom I only have the device or same as system which is the same device.

M

mets18

Newcomer

Looks like there is an issue with version 5.13.1. This might be contributing to the problem.Excessive log files

S

s1231

Newcomer

Was there any resolution to this?