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not launching

dianeb23
Newcomer
Newcomer

‎2024-01-14 09:04 PM

I updated zoom today (5.17.1) and now it will not launch. I have restarted my computer, cleared my cache, my subscription is active. I've uninstalled and reinstalled zoom. Not sure where to go from here!

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2 REPLIES 2

SGCook
Newcomer
Newcomer

‎2024-01-17 02:05 PM - edited ‎2024-01-17 02:10 PM

I have the same problem. Windows 10 Home, AMD Athlon(tm) II X4 645 Processor, 4GB RAM. The ZOOM Client worked fine until it was upgraded to version 5.17.2 (29988). No error message; ZOOM just loads and terminates.

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dianeb23
Newcomer
Newcomer
In response to SGCook

‎2024-01-17 07:12 PM

OK, after doing much research and uninstalling and reinstalling the newest update, and restarting my computer, AND clearing my cache....all the things I found online, the fix that worked was uninstalling zoom and downloading a previous version. 

 

You can download older versions of Zoom meetings here for Windows:  https://zoom-us-zoom.en.uptodown.com/windows/versions  and here for Mac: https://zoom.en.uptodown.com/mac/versions 

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