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Newcomer
HappyRetiree
Newcomer
October 17, 2022
Question

not allowed to enter group user name and password

  • October 17, 2022
  • 1 reply
  • 1 view

When I open Zoom.us, I'm automatically presented with screen to set up meeting on my personal account.

 

I want to use a group account and it won't let me. Suggestions.

      1 reply

      ChrisO
      Participant
      ChrisO
      Participant
      October 17, 2022

      Hi HappyRetiree,

       

      This is due to you having selected "Keep me signed in" when you logged in. The easiest solution would be to use a different web browser for the shared account. You could also sign out of your personal account by clicking your profile icon in the top right and selecting sign-out.

        H
        Newcomer
        HappyRetireeAuthor
        Newcomer
        October 17, 2022

        Thank you, ChrisO. When I open Zoom on usual browser, I'm not seeing the usual page to sign in. The page that's open has in upper right corner choices of Schedule, Join, Host, Whiteboard. No choice to sign-out.

         

        When I used different browser and entered the group user name and password, it sends a verification code to the group email, which only the president of our organization uses and she isn't going to be available to send me the code when we have meeting scheduled this Saturday. Another idea?

          ChrisO
          Participant
          ChrisO
          Participant
          October 17, 2022

          The option to sign out is under the profile button to the right of Whiteboard. As far as code goes, you will probably need it either way as it sounds like there is 2 factor authentication set up on the group account.

           

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