cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

noise suppression in audio settings on free phone app?

trudyh
Newcomer
Newcomer

Hello,  I teach Speech and Drama on Zoom and the students take their exams that way too. Most use free Zoom on their phones for this purpose. I find that the background sound suppression kicks in if the kids go into high pitched talking or shouting as part of their Acting pieces. Is there a means of still having the sound in the room enhanced and yet disabling this suppression. If we use `natural sound`  then we cannot hear what they are saying properly.  If the free version does not allow this, then what level of subscription would parents need to support this please?

2 REPLIES 2

KhatC
Zoom Employee
Zoom Employee

Hello @trudyh, welcome to Zoom Community! Background noise suppression is available for both paid and free accounts. Kindly refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059985 for the feature's prerequisites and steps. Hope this helps. 

The problem is that on the free phone app, as far as I can see, you can only opt to have `noise suppression` or original sound. Neither is any use for my purposes, because original sound doesn`t pick up the students voices for their exam and the noise suppression blocks their sound if they speak in a high pitched voice. On my paid-for laptop version, I have the option of choosing  `auto` `low` `medium` and `high` noise suppression and when on `low` it is perfect for my needs. I was trying to find out if there is a way of getting that option on the free phone app, and if not, and I tell parents to buy the app will it even be on there then ??