no video image of one participant

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The video image of one participate in my meeting does not show up. She states that her camera is on. She also states that she does not have this problem in other Zoom meetings that she attends. Only my meeting. No other participant has this difficulty. any ideas? Thank you!

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!