no music comes in audio and video while sharing | Community
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Newcomer
June 14, 2023
Question

no music comes in audio and video while sharing

  • June 14, 2023
  • 2 replies
  • 0 views

There is a problem I am facing from day one when I started taking meetings on zomm .. while sharing an audio and video of music the voice and music not come properly.. please fix this problem

2 replies

CarlaA
Community Manager
Community Manager
June 14, 2023

Hi @am26, thank you for posting for the first time, and welcome to the Zoom Community!

 

Can you please provide us with the device type and Zoom version you are currently running? This will help me better assist you.

 

For initial troubleshooting steps, please follow the steps in this article: Troubleshooting muted audio when sharing screen 

 

Thanks!

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

Community Super Champion | Partner
June 14, 2023

hi am26,

 

these two zoom resources may help you.

 

Sharing computer sound in a screen share – Zoom Support

 

(57) Share Your Screen, Video, or Audio - YouTube

 

in addition, you should download and install the latest zoom client.

Downloading the Zoom desktop client and mobile app – Zoom Support

 

thanks,  eliot