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no blur background even with updated Zoom on a Mac

Forum|Forum|4 years ago
October 1, 2021
21 replies
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I updated today to 5.8.0. I'm on a Mac. I do not have a green screen, and I see no option for a blurred background. Allegedly, it should be there. All the help info I've found only says something like "you need to update." Yeah. It's updated. So what am I missing? Thanks.

Best answer by CarlaA

Hi everyone!

On behalf of the Zoom Community team, we wanted to thank you all for the helpful contributions made on this topic. Because of the insightful feedback shared here on this community post, we were able to create a new support article that outlines how to troubleshoot when the Zoom blurred background option is not available. We encourage you to visit and review this article to help guide you in your successful use of Zoom: https://support.zoom.us/hc/en-us/articles/6619329769741.

Thank you!

Moderator

Zoom Community Team

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NLN

Newcomer

Yes, same here. Well, glad it's not just me but man I sure spent a lot of time looking for what they SAY should be an option!

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NLN

Newcomer

Well if diegol is correct, then, Zoom people, you need to be MUCH more specific about what Intel processors will work. Mine says "1.4 GHz Dual-Core Intel Core i5" - and according to Wikpedia, that is 2nd generation or something.

By the way do Zoom tech support ever answer to these "community" pages? It's my first time.

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zeultimo

Newcomer

we can raise a ticket with them... this community is more like yahoo answers

R

retread

Newcomer

No guarantees but this might work.

Start a meeting with Video On

In the task bar at the bottom of your window, go to Video and select Virtual Background.

You should see the None and the Blur boxes but you have to click on the Download above them first to install the software. Let us know if it worked.

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WTAM

Newcomer

Sorry, it didn't work. I have the same problem as others, not being able to use Blur background though all the requirements are met. 😞

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Bernie1

Newcomer

I have a Macbook Pro mid 2015 with a 5th generation Intel processor (link). For some reason a 6th generation is required by Zoom (link). However, background blur works on MS Teams and Google Meet without a problem on my Macbook.

Dear Zoom Team, if they can do it for my laptop, you can as well. Thank you!

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LJO

Newcomer

I found the solution for the blurr situation! I was just offered to upgrade to the newest version of zoom and when I did… the blur option now miraculously comes up. Hooray!

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SuMcG

Newcomer

Does anyone know how to actually get someone from tech support on the phone or chat? I'm having the same problem. Checking with Apple Support and have all the right specs. I also have checked my version of Zoom and have the right version there as well. So I really need to talk with tech support through zoom. Any help on how to connect with someone and not a BOT would be so appreciated! Thank you

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zeultimo

Newcomer

tht's for paying customers... we can still raise a ticket

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trexzal

Newcomer

I have the same concern as everyone here. I can't use the blurred background. Can Zoom just facilitate this function? In our office, I feel sad that only we, MacBook Air users, couldn't apply the blurred virtual background. Just make it available already, please.

J

jframpton

Newcomer

Same problem here. I meet all requirements but it doesn't work with my mac.

K

kanda1

Newcomer

And... I am also on mac, have just updated Zoom, I have an i5 MacBook pro which meets specs and ALSO can't get blurred background. C'mon Zoom, please release something that works??

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sbdh

Newcomer

I have found a short term fix: join a zoom meeting from your browser instead of from the desktop app, and I have the ability to tick the blur option. I seem to meet all requirements for a virtual background except that my Mac is not a 6th generation processor. To Zoom team, it makes NO sense that I can have a blurred option on my browser and not on my desktop, it is the same device/camera!