no blur background even with updated Zoom on a Mac | Community
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Newcomer
SusieB
Newcomer
October 1, 2021
Solved

no blur background even with updated Zoom on a Mac

  • October 1, 2021
  • 21 replies
  • 0 views

I updated today to 5.8.0. I'm on a Mac.  I do not have a green screen, and I see no option for a blurred background. Allegedly, it should be there. All the help info I've found only says something like "you need to update." Yeah. It's updated. So what am I missing? Thanks.

      Best answer by CarlaA

      Hi everyone!

       

      On behalf of the Zoom Community team, we wanted to thank you all for the helpful contributions made on this topic. Because of the insightful feedback shared here on this community post, we were able to create a new support article that outlines how to troubleshoot when the Zoom blurred background option is not available. We encourage you to visit and review this article to help guide you in your successful use of Zoom: https://support.zoom.us/hc/en-us/articles/6619329769741.

       

      Thank you!

      Moderator

      Zoom Community Team 

      21 replies

      Rupert
      Community Champion | Customer
      Rupert
      Community Champion | Customer
      October 1, 2021

      Hi @SusieB 

       

      Does your Mac meet the minimum system requirements for blurred background - see below?

       

      And is your Zoom account part of an organization that may have disabled all kinds of Virtual backgrounds?

       

      • macOS version 10.13 or higher
      • Supported processors
        • Apple M1  
        • i5 - 2 cores or higher, 6th generation or higher
          Note: 6th generation i5 dual-core processor, requires macOS 10.14 or higher
        • i7 - 4 cores or higher, 4th generation or higher

       

        S
        Newcomer
        SusieBAuthor
        Newcomer
        October 1, 2021

        Thanks. It is not part of an organization, and it does meet those system requirements. This is why I'm stumped. It's probably one little thing I'm overlooking, and I'm at the point that I'm just not finding it on my own.

          Rupert
          Community Champion | Customer
          Rupert
          Community Champion | Customer
          October 1, 2021

          Virtual background is toggled on there. I wonder if I just need to uninstall and reinstall the desktop app. 


          You could try.

          AGH3rd
          Newcomer
          AGH3rd
          Newcomer
          October 1, 2021

          be sure to check all meeting and account settings to be sure you have turned on the feature to allow you to use virtual backgrounds...
          https://support.zoom.us/hc/en-us/articles/210707503-Changing-your-Virtual-Background-image 

            S
            Newcomer
            SusieBAuthor
            Newcomer
            October 1, 2021

            I checked those to the extent possible. In some cases, I follow the directions to the point where I don't have a tab or something that they say you should have. Maybe that's a paid vs. free client thing.

              L
              Newcomer
              Lullaby
              Newcomer
              October 11, 2021

              Hello,
              I have a similar problem. I have Zoom Version: 5.8.0 (1780) that I use on my MacBook Air (13-inch, 2017) with Processor 1,8 GHz Intel Core i5. I can choose Virtual Backgrounds via the "Backgrounds & Filters" settings , I can also add new images, but the blurred background option is NOT available. I have looked for a solution in the Zoom community, upgraded Zoom, signed out, restarted the computer and the blurred option is still NOT available. Can you help me?
              Thanks in advance

                M
                Newcomer
                Marcelov
                Newcomer
                June 25, 2022

                Hello, Lullaby. I have the same computer, MacBook Air (13 inch, 2017) however both virtual backgrounds and blurred option there are not available.

                How can I enable at least the virtual background?

                M
                Newcomer
                mochi3
                Newcomer
                October 29, 2021

                I have the same problem. I can't find the blurred background option and I checked all the system and Zoom version requirements.

                  T
                  Newcomer
                  tigribs
                  Newcomer
                  November 9, 2021

                  has there been any solution? same problem on my mac - can set virtual background, but cannot use blurred background...

                    P
                    Newcomer
                    Pat12
                    Newcomer
                    November 19, 2021

                    I am also unable to set "blurred background" using latest version of Zoom (v 5.8.4) on my MacBook running macOS Big Sur. The option does not even appear. I would certainly appreciate a fix. Thanks.

                     

                      I
                      Newcomer
                      irenemaryanne
                      Newcomer
                      November 23, 2021

                      Same problem, please help

                      R
                      Newcomer
                      Raief
                      Newcomer
                      December 19, 2021

                      Same problem here in my MacBook Pro😠

                        D
                        Newcomer
                        diegol
                        Newcomer
                        December 29, 2021

                        Same problem here. MacBook Pro (Retina, 13-inch, Early 2015), updated os to Monterrey,  processor 2,9 GHz Dual-Core Intel Core i5,  Zoom 5.9.1

                        D
                        Newcomer
                        diegol
                        Newcomer
                        January 10, 2022

                        Well, I have finally found the cause, which unfortunately seems definite. The system requires 6th generation i5 processor, and my 2015 MacBook has 5th generation. To all of those having the same problem, check the processor's generation.  If it's not 6th or later, you will have to settle (like me) with pristine backgrounds or get yourself a green screen

                          M
                          Newcomer
                          mamacatjane
                          Newcomer
                          January 12, 2022

                          I have the exact same MacBook Pro and processor as you (updated OS to Big Sur) and also do not have a blurred background option. I also cannot use a virtual background. I was able to add photos to be used as virtual backgrounds but when I click on them (or any of the standard virtual backgrounds that come with Zoom) I get a message that says "Your device requires a green screen to support virtual backgrounds." What is the solution?

                            P
                            Newcomer
                            PabloPistachio1
                            Newcomer
                            January 10, 2022

                            Same problem

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