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C
Newcomer
CLS
Newcomer
February 16, 2022
Question

no audio on my recording

  • February 16, 2022
  • 1 reply
  • 0 views
I held a Zoom call today and presented slides view screen share. It recorded and I have the file to share but NO AUDIO!! I don't know if there is anything that can be done or even if no sound can transcript be added after?? any help

    1 reply

    crchan123
    Employee
    crchan123
    Employee
    July 6, 2022

    Hi @CLS! Welcome to the Zoom community, we're happy that you're here 😊

    Unfortunately, you can't recover the sound of the existing file once it's finished recording and processing. I would suggest that before you record next time, check your mic settings locally and on Zoom settings and then do a test run to see if your audio works before recording. 

    Hope this helps! 

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