my zoom video freezes every 10-30 seconds in iphone

Question

My zoom app used to work fine without a problem. Then about 4-7 weeks ago I had some glitch (forgot the issue) that caused me to update the Zoom app. Ever since the update, my video freezes every 10-30 seconds. I can work around it my disabling video, and enable it right again. This will fix the video freeze. But unfortunally it will freeze in 10-30 seconds again. So in a meeting, I have to click many times video disable/enable due to the video issue. I tried rebooting iphone. I tried uninstall and reinstall the app, and reboot the iphone. Nothing works. Audio is fine. Otherside's video and audio is fine too.

The other side of the zoom seems to be fine. It is only my video that constantly freezes，and I can see that because my own video is shrinked to a very small window, but still display my camera content, which freezes.

I have iphone Xr, ios 18.6.2

Raffy28 · Answer

Welcome to Zoom Community!

To troubleshoot video freezing on iOS during a Zoom meeting, follow these steps:

1. Ensure that your camera is on by tapping "Start Video."
2. Check if any other apps are using the camera. Double-tap the home button to view open apps and swipe up on any that may be using the camera.
3. Confirm that Zoom has permission to access the camera. Go to Settings > Privacy > Camera and toggle Zoom access to on (green).
4. Restart your iOS device.
5. If the issue persists, delete the Zoom app and reinstall it from the App Store. Hold down the Zoom app icon until it starts to move, tap the X to delete, then search for Zoom in the App Store and reinstall it.

If the camera works in other apps but not in Zoom, consider submitting a request to Zoom Support for further assistance.
You can also reach out to Apple Support for assistance.

my zoom video freezes every 10-30 seconds in iphone

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