my internet was disconnected during a recording conversion

Forum|Forum|3 years ago
April 2, 2022
2 replies
1 view

While my computer was still converting a recording of my meeting, my internet got disconnected. Can I still recover my recording? If it is possible, how to do it? I have tried using zTscode to no avail. Can somebody help?

Bri

Community Manager

Hi @sutantogf! If you open the Zoom desktop client and click Meetings > Recorded, do you see your recording there?

L

Lau_ra

Newcomer

@Bri is it possible to get a recording if internet got lost? It is nowhere in recordings.

Bri

Community Manager

Hi @Lau_ra , if it was a cloud recording, you should be able to retrieve it. Do you remember how you recorded it?

Bri

Community Manager

Many thanks zoom community. I got the problem solved not long after my posting in the community space. Please allow me to share what I did.

FIrst of all my recording was made on my computer. Ideally there should be a file called double_click_to_convert_01 in my zoom folder, which would produce my recording if I double click it. Since the conversion process was interrupted when my internet connection got cut off, this file was not in my zoom folder.

Finally what I did was, I created another zoom meeting and recorded it in my computer. After the meeting was completed, I did not convert the meeting straight away. Instead I tried to manually recover my recordings from zoom website. Soon after, I noticed double_click_to_convert_01 appeared in my zoom folder, that was previously non existent. After I double click the file, my recordings were saved. So it seems zoom tried to recover all previously not-yet-finished recording

That's wonderful! Thank you for sharing an update @sutantogf 💙

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