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my device disconnect someone share screen why

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Nisal
Newcomer
Newcomer

‎2021-07-04 09:43 PM - last edited on ‎2022-03-25 10:29 AM by Community Moderator | Employee

i joned to zoom meeting. host share screen my device auto disconnecting Why this Happening ?

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1 ACCEPTED SOLUTION

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bdelossantos
Community Champion | Employee
Community Champion | Employee

‎2021-07-09 07:33 AM

Hello @Nisal,

 

The most common cause is not having the latest version regardless of device you're using. Please ensure that you download the most updated version from our Download Center.

 

If the issue persists even after updating to the latest version, please have this reported to our Technical Support Team so that they can collect logs and investigate accordingly.

 

I hope this helps.


"Challenges help us grow, try and learn new things, welcome constructive feedback, embrace uncertainty, and always assume the best intentions, especially with our teammates." - from a respected leader

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bdelossantos
Community Champion | Employee
Community Champion | Employee

‎2021-07-09 07:33 AM

Hello @Nisal,

 

The most common cause is not having the latest version regardless of device you're using. Please ensure that you download the most updated version from our Download Center.

 

If the issue persists even after updating to the latest version, please have this reported to our Technical Support Team so that they can collect logs and investigate accordingly.

 

I hope this helps.


"Challenges help us grow, try and learn new things, welcome constructive feedback, embrace uncertainty, and always assume the best intentions, especially with our teammates." - from a respected leader
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MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2024-10-11 12:13 PM

Hi @Nisal!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

Have a fantastic day!


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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