music from Spotify no longer being heard from participants. solved...just have to set to "musician"

I was so glad to see other people are having the same issues and it's not just me.. I also teach senior fitness online and this morning suddenly NO music although my voice could be heard clearly. So frustrating!!

Is this the end of online dance/ fitness/ music classes????

If you are a Mac user, then make sure that the "Voice Isolation" setting is disabled. The enabled setting greatly cuts the outgoing sound when broadcasting audio during the event.

Если вы пользователь Мак, то проверьте, что отключена настройка "Изоляция голоса". Включенная настройка сильно режет исходящий звук при трансляции аудио во время проведения мероприятия. 

It's uncommon for Zoom to filter out music while transmitting audio, but the issue you describe may be due to settings or configurations. First, check Zoom's audio settings to ensure your microphone and speaker settings are correctly configured. Make sure "Original Sound" is enabled for higher audio quality. Ensure that your MacBook's microphone and external speakers are correctly selected in both Zoom and your system preferences. Also, confirm that your microphone captures both your voice and the music. If the problem persists, consider testing with a different app and ensuring your Zoom software is up to date. If all else fails, reach out to Zoom support for further assistance.

It's possible that Zoom's noise cancellation feature is filtering out the music because it detects it as background noise. You can try adjusting your audio settings or disabling noise cancellation to see if that resolves the issue. Alternatively, you could try using a different music source or connecting your audio in a different way to see if that makes a difference.

Hello Rider,

I'm going to try and help you.

First, I highly recommend that you use our special workout timer and overlays Zoom app, especially made for online workouts, it will really upgrade your fitness classes - you can get it here:
https://marketplace.zoom.us/apps/4cApKG12TJW21YzHCn3sYw

Secondly, you are welcome to reach our support team after signing up (www.fit2.live), and we will personally help you figure out the tech problems you after facing.

We are helping online trainers on a daily basis 🙂

I have this same issue and ive tried all the trouble shooting suggestions posted here but I still haven't been able to fix it ..any other suggestions please ?

If you are a Mac user, then make sure that the "Voice Isolation" setting is disabled. The enabled setting greatly cuts the outgoing sound when broadcasting audio during the event.

Hi,

Zoom's noise cancellation might be treating the music as background noise and filtering it out. Try tweaking your audio settings or turning off noise cancellation to see if that helps. You could also experiment with a different music source or change how your audio is connected to see if that makes a difference.

Regards