loosing connection to Zoom during a cal | Community
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Newcomer
February 1, 2023
Question

loosing connection to Zoom during a cal

  • February 1, 2023
  • 1 reply
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during a Zoom call I loose my internet connection can anyone help with suggestions to fix this

    1 reply

    Community Champion | Customer
    February 2, 2023

    Hello,

     

    Is it a certain times of the day? 

    Is anyone else on the network, streaming or playing games?

    Are you on wifi?

     

    Maybe this will help;

     

    https://www.techtarget.com/searchnetworking/answer/What-are-the-3-most-common-network-issues-to-troubleshoot 

     

    You also can go to https://fast.com/  to do a speed test of your download, upload and latency.

     

    Recommended bandwidth for meetings and webinar panelists:

    • For 1:1 video calling:
      • For high-quality video: 600kbps (up/down)
      • For 720p HD video: 1.2Mbps (up/down)
      • For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)
    • For group video calling:
      • For high-quality video: 1.0 Mbps/600kbps (up/down)
      • For 720p HD video: 2.6Mbps/1.8Mbps (up/down)
      • For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)
      • For gallery view receiving: 2.0Mbps (25 views), 4.0Mbps (49 views)
    • For screen sharing only (no video thumbnail): 50-75kbps
    • For screen sharing with video thumbnail: 50-150kbps
    • For audio VoiP: 60-80kbps
    • For Zoom Phone: 60-100kbps

    Recommended bandwidth for webinar attendees:

    • For panelists video on:
      • ~600kbps (down) for high-quality video
      • ~1.2-1.8Mbps (down) for 720p HD video
      • ~2-3Mbps (down) for 1080p HD video
    • For screen sharing only (no video thumbnail): 50-75kbps (down)
    • For screen sharing with video thumbnail: 50-150kbps (down)
    • For audio VoiP: 60-80kbps (down)

    Regards