Re: loosing connection to Zoom during a cal

maryehrhart · ‎2023-02-01

during a Zoom call I loose my internet connection can anyone help with suggestions to fix this

Frank_TB · ‎2023-02-02

Hello,

Is it a certain times of the day?

Is anyone else on the network, streaming or playing games?

Are you on wifi?

Maybe this will help;

You also can go to https://fast.com/ to do a speed test of your download, upload and latency.

Recommended bandwidth for meetings and webinar panelists:

For 1:1 video calling:
- For high-quality video: 600kbps (up/down)
- For 720p HD video: 1.2Mbps (up/down)
- For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)
For group video calling:
- For high-quality video: 1.0 Mbps/600kbps (up/down)
- For 720p HD video: 2.6Mbps/1.8Mbps (up/down)
- For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)
- For gallery view receiving: 2.0Mbps (25 views), 4.0Mbps (49 views)
For screen sharing only (no video thumbnail): 50-75kbps
For screen sharing with video thumbnail: 50-150kbps
For audio VoiP: 60-80kbps
For Zoom Phone: 60-100kbps

Recommended bandwidth for webinar attendees:

For panelists video on:
- ~600kbps (down) for high-quality video
- ~1.2-1.8Mbps (down) for 720p HD video
- ~2-3Mbps (down) for 1080p HD video
For screen sharing only (no video thumbnail): 50-75kbps (down)
For screen sharing with video thumbnail: 50-150kbps (down)
For audio VoiP: 60-80kbps (down)

Regards

loosing connection to Zoom during a cal