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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

local recordings

-xolianne
Newcomer
Newcomer

‎2023-11-27 04:51 PM

hello, i recorded a session with my colleague for a homework assignment. I recorded it for 23:08 minutes and then I paused it. Then It converted so I got that audio and video.

I pressed record again and it continued it for another 18 minutes. When I clicked stopped record, all was good. When I clicked on end meeting for all when the call was done, nothing happened and I only have my 28:08 minute audio/ video recording but I need that other 18 minutes .. what happened? 

thanks

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Jennife
Zoom Employee
Zoom Employee

‎2023-11-28 12:08 AM

Hi, 

Are there two files named double_click_to_convert_01.zoom and double_click_to_convert_02.zoom under this recording meeting folder?

if you have them, please move them to a new folder, then double click one of them, you will get the complete recording.

Besides, we don't recommend you manually convert the recording before the meeting ends, you may get an abnormal recording

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