live transcription service not in my settings

Hi, I am trying to enable the live transcription service but am not given that option in my settings. The two options I am given are:

-Allow use of caption API Token to integrate with 3rd-party Closed Captioning services

-Allow viewing of full transcript in the in-meeting side panel.

Any direction on problem solving this would be appreciated.

Community Manager

Hi, @kbhealth I am sorry I missed this! Have you tried uninstalling/reinstalling Zoom to the latest update to see if that work? Keep me posted!

Carla,
Zoom Community Team

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