licensed user is unable to receive zoom invite

[sfeekes]

Hoping someone can assist me or give me any suggestions. We are using Zoom Pro for business. I added/sent an invite to a new employee, via email, to access a licensed account. The Zoom invite does not show up in her email. I've tried to delete the user and re-send. I also tried to forget my password and I received an email that states Zoom is unable to assist. Our IT department said there's something wrong on Zoom's end.  I do have a support ticket opened.

[crissyd]

@sfeekes You may also refer to this article to troubleshoot. 

[sfeekes]

Thank you for replying and suggesting this article. However, it did not provide me with any help. We also received a reply for the ticket that we opened.  It says Zoom is unable to respond to your open ticket at this time.  I don't understand what we are supposed to do. Is no one at Zoom able to assist me? Is this employee simply unable to use Zoom? 

[crissyd]

@sfeekes This user's email address may be in our bounce list and needs to be removed. Kindly reach out to our live chat support or call +1.888.799.9666 EXT 2 for further assistance.

[sfeekes]

This is the same suggestion i received earlier today.

dissapointed.