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laptop restarts

kinofrad
Newcomer
Newcomer

‎2025-01-30 11:49 AM

I teach on Zoom 4 days/week.  On those days if I teach for 2 hours in the morning , and then  later in the afternoon I go to teach again on zoom, I find may laptop has restarted.  this is ONLY the case when I've been using Zoom.  on days I don't use zoom I can use the laptop in the morning and then later use it again and it hasn't restarted.  In spent a long time with Apple support and they could not find any reason it would do that unless it was some sort of Zoom setting.  I can't find any setting that would explain that.    

Topics:
2 REPLIES 2

Corona
Newcomer
Newcomer

‎2025-01-31 01:51 PM

I have exactly the same problem with my MacBook Pro M1.

It's started like months ago. Last two weeks were terrible zoom crashing, freezing and system crashes.

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MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2025-01-31 02:13 PM

Hello there,

Welcome to the Zoom Community! We're thrilled to have you with us.


We apologize for any inconvenience you’ve encountered and appreciate your patience.


Please checkout this resource for troubleshooting steps. 

Let us know if you need further assistance. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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