join with audio function not working

[ajm1013]

I've scheduled countless zoom meetings over the last few years. Suddenly this week, when I open the meeting, I'm NOT getting the usual prompt box that reads "join with audio." I get an alternate box labeled JOIN WITH AUDIO but it's light gray with phone numbers and a drop down choose country option. But there is no way to click on anything or manipulate anything in the box, including the drop down. Invitees to the meeting get the same box. When I tried to access audio through the audio icon once I open the meeting, my cursor can't open it. So any and all suggestions on the help website do not work. Has anyone experienced this recently? btw - I do all my zoom meetings via my laptop...not phone. Thanks.