issues with AMD processor-based camera | Community
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Newcomer
April 8, 2022
Question

issues with AMD processor-based camera

  • April 8, 2022
  • 1 reply
  • 3 views

Hi folks,

 

I've recently noticed issues with AMD 4000/5000 series laptop cpu with intel ax200 wireless modem when running zoom. The audios are completely fine, but video stuck a lot. Under the same network, if I run zoom via ipad, the video is completely fine. I guess there is a bug in the desktop version of zoom. Any suggestions on what to do?

    1 reply

    Community Champion | Employee
    April 11, 2022

    Hi,

     

    https://www.amd.com/en/support

     

    Have you installed the latest video card driver from the laptop and AMD support website?