interpreter is not recognized

[YannR4]

Hi,

This is a quite URGENT request. The meeting is on course.

the interpreter is not recognized and I can't start the language interpretation.

The email address is correct and the interpreter joined the meeting.

Thank you for your help.

KR,

Yann

[JamieCookSound]

I am experienceing the same problem. I have had this both working and not working, most often not whereby the assigned interpreter is in the meeting, however when enabling interepretation in the meeting they show as ****** not joined.

Any help here would be much appreciated!

[Bort]

This often happens when the interpreter joins: 

• when signed-in to a Zoom account with an email address that is different from what you set as the interpreter. 
• not signed-in at all to the desktop client.
• through the web client or mobile app.

[afap]

When in a live zoom, how do I check which email address I'm signed in with?  We think we are fulfilling all of the list above but the interpreter is not recognized.