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C
Newcomer
Chissa
Newcomer
January 11, 2023
Question

installation failed

  • January 11, 2023
  • 6 replies
  • 16 views

downloading app failed. It says, "the installation failed. the installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."

    6 replies

    G
    Newcomer
    GinaEP
    Newcomer
    February 10, 2023

    Same! Did you figure out what the issue was or how to fix it?

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    February 22, 2023

    Hi @Chissa @GinaEP , thank you for your contributions to the Zoom Community! I'm sorry to hear that you are both experiencing issues installing the Zoom app. Are you using a Mac device? 

      M
      Newcomer
      mcjeff65
      Newcomer
      February 22, 2023

      I am having exact same issue. Was installed before and working fine. Then all of a sudden (maybe a month ago?) it wouldnt update. So I deleted and tried to make new install. No go. 2021 Macbook Pro. Apple M1 Pro. Help?

        T
        Newcomer
        T-Will
        Newcomer
        February 22, 2023

        I cannot install Zoom.  It failed. MacBook Pro, Apple M2. 

         

        T
        Newcomer
        tieger
        Newcomer
        February 22, 2023

        I am unable to install this application. I keep getting the error. Is there anyone on this community that knows how to fix this or is there a phone number to call?

        CarlaA
        Community Manager
        CarlaA
        Community Manager
        February 23, 2023

        Hi everyone! 

         

        Please try the below steps and let me know if it helps:
         

        1. Please go to Privacy & Security   —> full disk access —> Installer and then enable Privacy & Security   -> Files and Folders —> Installer—>Downloads folder.
        2. After enabling these options please reboot your device and try installing the Zoom desktop client app again.

         Note:
        If the installer is not seen at the above location, please add it manually by going to Finder > Go > Go to  Folder...- key in /System/Library/CoreServices/Installer.app and then add the installer once the option is listed.

         

         

        I hope this helps!

        Carla,
        Zoom Community Team

        Please click Accept as Solution if you found this reply helpful. Thank you!

          T
          Newcomer
          tieger
          Newcomer
          February 23, 2023

          I was able to get it installed however, I needed to set a new user ID on my Mac book with administrator access. I installed it through the new user and gave it access to the entire computer, all users and then log back into my original Mac user account on my computer, and the zoom app was working. The settings in the privacy section no matter what I did I had no effect on installing zoom to my original MacBook user account 

          CarlaA
          Community Manager
          CarlaA
          Community Manager
          February 23, 2023

          Hi @tieger , really appreciate you posting your findings! I'm sure it will be helpful to others as well.

           

          Carla,
          Zoom Community Team

          Bri
          Community Manager
          Bri
          Community Manager
          April 4, 2023

          Hello! Just wanted to let you all know that a new support article was created with troubleshooting steps to take if you're experiencing trouble installing Zoom on your Mac device. Here is the link: https://support.zoom.us/hc/en-us/articles/14194612186381

           

          Please let us know if you have any additional questions! 

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