iPhone app display "Unstable network, tap to reconnect" | Community
Skip to main content
kng
Newcomer
kng
Newcomer
December 10, 2024
Solved

iPhone app display "Unstable network, tap to reconnect"

  • December 10, 2024
  • 3 replies
  • 1 view

I am using a iPhone iOS 17.7.2 with three uk.

When I was using the APP, I am unable to join meeting with 4G/5G.  But I can join meeting via browser under 4G/5G.  When I turn on VPN on top of 4G/5G, I can also join meeting with the APP.

When I was using WiFi, I am able to join meeting with APP.

any suggestion?

Best answer by kng

After update from version 6.2.11 to 6.3.1, it works now.

3 replies

storyhub
Community Super Champion | Customer
storyhub
Community Super Champion | Customer
December 11, 2024

It looks like you answered your own question. Trying to stream over ANY radio based network (cellular and WiFi are radio systems)  will always have stability issues. An iPhone uses very little transmission power for cellular or WiFi so distance to the receiver will drastically change the signal quality.

kng
Newcomer
kngAuthor
Newcomer
December 11, 2024

The cellular signal is perfect, all other internet activity goes well.  It can't answer why it works after I turned on VPN?  And the situation happen for few days.  Is it a program bugs or something about DNS settings for zoom?

kng
Newcomer
kngAuthorAnswer
Newcomer
January 6, 2025

After update from version 6.2.11 to 6.3.1, it works now.

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.