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Newcomer
July 19, 2022
Question

how do i recover my recordings

  • July 19, 2022
  • 2 replies
  • 0 views

Hello there, I am Gaurav from Western Steel Agency. A few days ago, I recorded a Zoom meeting, and that recording is supposed to be found on Zoom. but when I click on "View", it shows the recording doesn't exist. This is a very important recording for my job purposes, so please suggest me what I can do.

    2 replies

    Community Manager
    July 19, 2022

    Hi @wsaindiaagency4 can you please clarify if this is a cloud recording or a local recording? Suggest looking into our KBs on Troubleshooting Zoom Recordings, if none of the Recommended KBs are of help, please let me know and we can further troubleshoot! 

    Explorer
    July 20, 2022

    How to recover a deleted cloud recording
    Sign in to the Zoom web portal.
    In the navigation menu, click Recordings.
    If there are any cloud recordings in the trash, you will see a Trash icon at the top right. 
    Click Recover on the right to retrieve the recording.
    Click Recover again to confirm.

     

    Regards,
    J Wick