host to unmute participants

[Laulau1]

Hello,

I have enabled the request to unmute in personal and account settings but I still can't unmute participants as a host.

Anybody has an idea?

Thanks 

[JepZoom · Accepted solution]

You need to enable this on your scheduled meeting/s: 

When you create a schedule meeting, click Show beside Option and enable 'Request permission to unmute participants'.

Here is the related article that I found: https://support.zoom.us/hc/en-us/articles/203435537-Muting-unmuting-participants-in-a-meeting

[Laulau1]

Thanks a lot JepZoomie, you sorted my problem !😀

laulau1

[JohnDennis]

Can anybody think of a reason why I can't find this option on the web portal (nor on the app) Mac OSX