getting rid of virtual background on apple laptop

[ModernDog]

I have tried to disable the virtual background on my apple laptop. The "none" button is highlighted but the background remains. I can blur the background, but I cannot remove it. I have the basic package. I have used the virtual agent and read all the instructions. None of them have solved this issue. 

[MGSR]

Hello @ModernDog,

Welcome to the Zoom Community! We're glad to have you here.

If you're using macOS, it's possible that the background was uploaded directly to your computer instead of through Zoom. Once the meeting starts, a green video icon will appear in the top-right corner of your Mac's menu bar. Click the icon and uncheck 'Background' to remove the virtual background.

Let me know if this helps or if you need further assistance. 

[MGSR]

Hi @ModernDog!

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If you need further assistance, please let us know.

Have a great day!

[Binos]

I got a replacement iPhone, after having a crack. Identical model – did a peer-to peer transfer for data. Zoom now logged on, on new device, but all saved backgrounds (jpegs which are all present in the new phone), and I had quite a few. have disappeared from the background choices. I’m still logged in on the same user name as was on the old device. How do I get them back in? What have others done in this situation? Thanks. .