gallery recording in zoom

[dianaFo]

Hello!  

I need some help....I have googled and researched and changed the settings on my zoom account. 

I went to settings on the left side;  went to recordings; then cloud recording; I have checked the box that says

"record gallery view with shared screen".  It ONLY records the speaker not the gallery!!   I have reset it like 5 times. Recorded short 30 seconds to test and only the speaker shows. 

 Really frustrated. 

[nicolehenry]

did you ever find an answer ?