free account won't let me choose a virtual background | Community
Skip to main content
C
Newcomer
Clue
Newcomer
January 8, 2023
Question

free account won't let me choose a virtual background

  • January 8, 2023
  • 1 reply
  • 0 views

I just signed up for the free account it won't doesn't give me option to choose a virtual background. There isn't even admin photos to choose from. Did zoom recently make a change to delete this option for free accounts?

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    January 9, 2023

    Welcome to the Zoom Community, @Clue.

     

    See this Zoom Support article on Virtual Backgrounds:

    https://support.zoom.us/hc/en-us/articles/210707503-Changing-your-Virtual-Background-image

     

    There's no restriction for a Basic account.  See "Troubleshooting Visual background Issues" in the article.

     

    It's more likely related to the capability of the computer you're on, but there are other possibilities. Hopefully the troubleshooting guide helps you.

      D
      Newcomer
      dig23
      Newcomer
      July 10, 2023

      Thanks...I'll try.

      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.