cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

failed recording after joining breakout rooms

olha2411
Newcomer
Newcomer

The problem is that when I was recording the conference  it was failed immediately after joining the participants in the breakout rooms and me, as the organizer, also joined one of the breakout rooms.

The recording, as always, was saved to the computer in a separate folder. But the video time is longer than has to be (e.g. 2 hours 50 minutes instead of 1 hour 10 minutes). With video, everything is fine from the beginning until the moment of uniting the breakout rooms. After that - only a black screen, the names of the participants, there is no sound.

In addition to the video, there are also two files in the folder called "double_click_to_convert_01" and "double_click_to_convert_02". When double-clicking, they are not converted.

This situation happened many times, but not in a row, but every other time.

0 REPLIES 0