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fading audio only with Zoom (airpods connected via my Mac)

ltdemeo
Newcomer
Newcomer

Hi all, 

In the past couple of weeks participants complained that my audio was fading in and out with Zoom. I bought new headphones, troubleshooted with Apple and have concluded the issue is exclusively with Zoom. In mentioning it to a client he and a colleague have also had this issue with Zoom in the past couple of weeks. My current workaround in dialing in for audio which has no issues. I'm working off a strong fiber wifi. 

 

Anyone else experiencing this or have tips on how to remediate? 

 

Thanks!

2 REPLIES 2

bstrelko
Community Champion | Customer
Community Champion | Customer

Can you replicate the issue when performing a microphone test (with the selected headphones set for both mic and speaker) in Settings->Audio?

 

If so, try adjusting the background noise suppression level (also in this sub-menu) and toggling 'Automatically adjust microphone volume' to see if software processing is the culprit, rather than your hardware's raw audio into zoom.


cyndipadgham
Newcomer
Newcomer

I can't find automatically adjust audtio.  I have followed all your instructions and it's just not there.  My audio fades in and out!  Frustrated!