Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion2022-03-22 08:40 AM
Hello,
I am having an extra picture frame showing one participant in addition to my gallery view. I cannot seem to turn this off anywhere. I also cannot figure out what to search to fix this issue. When I hover over my desktop applications three screens show up as opposed to my usual two (zoom application and meeting) It is an extra single video showing. For example, I just started a meeting with myself. There were two frames of me. I am just confused as to why this is happening. I do have a laptop and another monitor set up for two screen use.
Thank you for any help.
Solved! Go to Solution.
2022-03-22 08:50 AM
Hello,
In your Zoom settings, turn off Use Dual Monitors on the General tab. That should fix it.
Please mark this reply as an accepted answer if it resolves your issue.
2022-03-22 08:50 AM
Hello,
In your Zoom settings, turn off Use Dual Monitors on the General tab. That should fix it.
Please mark this reply as an accepted answer if it resolves your issue.
2022-03-22 12:02 PM
Thank you so much TomO, this fixed it, Perfect!