error installing zoom outlook plugin | Community
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W
Newcomer
woru
Newcomer
January 9, 2025
Solved

error installing zoom outlook plugin

  • January 9, 2025
  • 6 replies
  • 189 views

i had the zoom outlook plugin successfully up and running on my PC (Windows 11, Outlook 2024 LTSC) but the latest update of the plugin didn't install, showing error message "error applying transforms. verify that the specified transform paths are valid" (in german) on setup. 

Tried several things including uninstalling the plugin which worked but didn't fix the issue. Now the outlook plugin is all gone but still whenever i try to reinstall it i get this error message.

Any ideas how to fix this issue and get the zoom outlook plugin installed again ?

Best answer by Manuelwefa

Hey,

you need to change the Windows OS Language to English. It needs to be english it dosent work with any other language, only then can you install it.

6 replies

A
Newcomer
AlexanderWilson
Newcomer
January 9, 2025

Hi Woru,

It sounds like the issue might be caused by leftover files or registry entries from the previous installation. To fix it, try using the Microsoft Install and Uninstall Troubleshooter to clean up any residual plugin files. Next, clear your temporary files using Disk Cleanup or a tool like CCleaner. If the issue persists, check for any leftover registry entries related to the plugin (but be cautious when editing the registry). Once everything is cleaned up, download the latest version of the plugin directly from Zoom's website and try reinstalling it. Hopefully, this will resolve the issue. Thanks!

W
Newcomer
woruAuthor
Newcomer
January 9, 2025

Hello AlexanderWilson,

thanks for the hints. These three steps are exactly what i already tried before posting my problem here. Unfortunately the problem wasn't solved that way (btw the MS troubleshooter seems to be no longer supported, still i gave it a try). Anything else i can do ? Is there any way to get more detailed information that might be useful helping identify the root cause ?  

I
Newcomer
IRZ-Support
Newcomer
January 10, 2025

Same problem here, all the recomanded steps I have done too.

M
Newcomer
ManuelwefaAnswer
Newcomer
January 10, 2025

Hey,

you need to change the Windows OS Language to English. It needs to be english it dosent work with any other language, only then can you install it.

    G
    Newcomer
    gerdzim
    Newcomer
    January 13, 2025

    Where did you find this solution? Why is there no official information by zoom? When comes the bug fix?
    Very bad support ☹

    F
    Newcomer
    fhontoy
    Newcomer
    January 13, 2025

    That was experience, a bit of thinking on my own, testing it and seeing that it worked, and deciding to give back to those who had helped me solve it by pointing to the idea of switching the language.

    With a bit of luck our shared effort helped Zoom identify the issue.

     

    Apart from being a Zoom user I have no connection to Zoom and thus no ability to say anything about updates.

    best

    Y
    Newcomer
    yuting_ke
    Newcomer
    January 14, 2025

    This bug will be fixed on Jan 16, 2025. Please download the new installer and check whether the issue can be resolved. This issue only occurs on the any other OS language other than English. So if your urgent, please switch the OS language to English and install the current plugin. 

    Apologize to bring you any inconvenience.

      C
      Newcomer
      Cyrille_Denitch
      Newcomer
      January 15, 2025

      Hello Yuting_Ke,

      Thanks so much for this feedback.
      So, I'm waiting your reply regarding this bug.

      Thanks again in advance.

      C
      Newcomer
      CorneliusNeu
      Newcomer
      January 14, 2025

      We are looking forward to it.

      Y
      Newcomer
      yuting_ke
      Newcomer
      January 20, 2025

      Hi！CorneliusNeu,

      Please download the latest plugin from the following link. We have fixed this problem.

      https://zoom.us/client/6.3.6.1079/ZoomOutlookPluginSetup.msi?amp_device_id=68158520-e0e7-4128-9f04-0...

      J
      Newcomer
      Jacoblawrel998
      Newcomer
      January 18, 2025

      The error suggests remnants of a previous installation are causing issues. Here's how to fix it:

      1. Uninstall Completely: Use Control Panel or a tool like CCleaner to remove all traces of the plugin.
      2. Clean the Registry: Open regedit, search for Zoom Outlook plugin keys under HKEY_CLASSES_ROOT\Installer\Products, and delete them (backup first).
      3. Clear Temp Files: Delete files in %temp% and %appdata% folders.
      4. Download Latest Version: Get the updated plugin from the Zoom Download Center.
      5. Run as Admin: Right-click the installer and choose Run as Administrator.

      If it persists, contact Zoom Support.

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