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error 10004 -> uninstall/reinstall -> installation failed (ventura 13.0)

Forum|Forum|3 years ago
November 3, 2022
7 replies
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zoom not letting me reinstall after having uninstalled it due to error code 10004. what's going on?

Best answer by robsilve

Manual install didn't work either. I had to run the installer from within Zoom (Check for Updates... from the Zoom.us menu when Zoom is running) so it appeared in the list under Full Disk Access. Then went to System Settings, Privacy and Security, Full Disk Access, scrolled down to ZoomAutoUpdater, and turned this on (moved slider to the right). Then restart. Then the auto update process completed the next time I launched Zoom.

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RichM

Newcomer

Yes, me too... MacBook Pro macOS Ventura version 13.0...

B

B4Yes

Newcomer

Me too. I get an error message instead of the latest Zoom on my MacBook Air.

R

robsilveAnswer

Newcomer

Manual install didn't work either. I had to run the installer from within Zoom (Check for Updates... from the Zoom.us menu when Zoom is running) so it appeared in the list under Full Disk Access. Then went to System Settings, Privacy and Security, Full Disk Access, scrolled down to ZoomAutoUpdater, and turned this on (moved slider to the right). Then restart. Then the auto update process completed the next time I launched Zoom.

A

AnhelProduction

Newcomer

It worked! Thanks!

S

shorlo

Newcomer

There is no way to install zoom in MacOS Ventura 13.0. When you are installing zoom, it get and error during the installation.

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robsilve

Newcomer

I did not uninstall it like Zoom recommended. When I launched Zoom it attempted the update, which failed with the 10004 error. The next time I launched Zoom, it did not run the updater (it seemed like it alternates attempting to launch the updater or not). Maybe try copying the installed app from another computer if you have that option. Then follow my previous instructions.

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unlimitedprofit

Newcomer

Unable to Install Error code: 10004 Mac 13.0 (22A380)

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BobR

Newcomer

I didn't have to do anything but allow Full Disk Access for BOTH us.zoom and zoom.us. After the successful update, I disallowed both. Easy solution.

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Polar_Explorer

Newcomer

Thanks, BobR. I will try.

D

dbrayshaw

Newcomer

I have same problem. MacBook Pro14 M1

CarlaA

Community Manager

Hi everyone, devices running macOS 13 Ventura beta 5 or higher with Zoom desktop client versions 5.11.6 - 5.12.0 may encounter this error (10004) when updating the desktop client. To resolve the issue, visit the Download Center and manually install the newest version of the desktop client.

https://support.zoom.us/hc/en-us/articles/5719888320269-Zoom-error-code-10004

Carla,
Zoom Community Team

T

TakuraSato

Newcomer

Hello, it doesn't work.
I couldn't install the latest version of zoom client version5.12.9 (13190) on my macbook are M2.

Mac OS version is ventura 13.0.1 (22A400) .

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Laurenjessany

Newcomer

Hi @Laurenjessany , lets try this instead 🙂

Follow the instructions below step by step (assuming you are on a Mac).

Launch Finder
Go to the Applications folder
Look for the zoom application, right-click on it, then left-click on Show Package Contents
Go to Contents > Frameworks, then double-click on the ZoomUninstaller application
Reboot the device (important!!)
Download and install the latest version of the Zoom desktop client at
Go to System Preferences > Security & Privacy > Privacy tab and check and confirm the zoom application has the necessary access. You can check the following support article for additional information regarding what access is needed:
Granting macOS permissions for the Zoom client
Launch the Zoom desktop client, and sign in using the desired user's email address.

Let me know if that helps!

Carla,
Zoom Community Team

This worked - thank you so much for the step by step!

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