cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

distortion and burnout of images on zoom calls

johngriffiths7
Newcomer
Newcomer

‎2023-03-06 11:29 AM

Is it possible to get an older version of Zoom. On my PC I am getting total distortion of my image with the images of others on the call coming in and the image progressively overexposes and burns out.  This happens on both cameras I have attached to the PC. Every time. It never happens with Teams call. So it must be a problem with the particular software download. Any suggestions please? it means that Zoom is useless on the PC. I have had to move to the iPad. 

1 REPLY 1

Speranda
Newcomer
Newcomer

‎2023-03-15 05:28 AM

I do not have a solution, sadly, but can report that I have been having the same problem in the past few weeks. It was only on Monday that I observed it happening to a fellow student in a Zoom class, so concluded it was probably not my equipment or settings. I get periodic distortion of my image on screen, mainly as a bar along the upper part of the image. I get the image turning almost all white (the other student was getting hers turn green). I am still using the laptop, because quite often it can go for an hour or more without these problems. Like you, I have to assume it is a Zoom software problem. My OS is MS Windows, which I believe is up to date.

0 Likes