difficulty adding co-host

[Elizabeth122]

I have Zoom Pro and am trying to schedule a meeting with a co-host. Every time I try adding a co-host I receive an error message "Unable to assign "(email address)" as an alternative host because the user cannot be selected at this time. How do I fix this?

[PK · Accepted solution]

Hi @Elizabeth122! Is the person you are trying to designate as an alternative host a user on the same account as you, and do they have a paid license (able to schedule meetings more than 40 minutes)?

Just to note, there is a difference between an "alternative host" and a "co-host", which have separate permissions. If you are trying to set up an alternative host who can start the meeting on your behalf, then that person must be in the same account as you and have a license. If you just need a co-host who can help you manage host controls in the meeting, then you can add someone during the meeting. 

Here are requirements for alternative host: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067027

And here are details about co-hosts: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066640

[Elizabeth122]

 you are an angel! thanks for your prompt response. i definitely only need co-hosting so that's a simple fix. i truly appreciate you!

[PK]

Whoo! I'm glad to hear that solution fit your needs.