desktop client

[PeterH10712]

Please advise.

I had upgraded Zoom from basic version to Pro, but my desktop client stay as basic version without the features of Pro. I reinstalled desktop client on my laptop, it still doesn't work. Any suggestions here?  Thanks a lot.

[Frank_TB]

Hello,

I suspect that although you have paid for an upgraded account, you have not actually assigned the licence. Zoom does not do this part for you. You will need to act as the account admin and assign the upgraded licence to your account.

Assigning a single license

Sign in to the Zoom web portal.
Click User Management, then Users.
Locate or search for the user who you want to assign a license. (Your own account)
Click Edit at the end of the user row.
This will open a window.
Choose the User Type to assign.
After choosing the User Type, use the drop down to select the license.
Click Save.

The license is now applied and you can use it immediately.

Regards

If my reply helped, don't forget to click the accept as solution button!