cloud storage recording limit says 1 GB in email but 5GB on site | Community
Skip to main content
M
Newcomer
MCSask
Newcomer
January 4, 2023
Question

cloud storage recording limit says 1 GB in email but 5GB on site

  • January 4, 2023
  • 1 reply
  • 0 views

We've received the email stating we're over our limit of 1GB, but when you click on manage recordings it says we're at 22% of our 5GB limit. Which is it???

1 reply

Bort
Employee
Bort
Employee
January 9, 2023

Hi @MCSask 

I looked into this and this email was sent incorrectly to you, as you are well below your storage capacity, as noted in the email. 

Please disregard this email unless it states you are above your limit. 

 

Thanks!

D
Newcomer
deborahfleming
Newcomer
January 19, 2023

Hi, I had the same problem, although I had exceeded my cloud storage. As suggested, I have deleted all but 10 recordings and my usage percentage has not changed. Any advice?

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.