cloud recording deleted although I am paying for extra storage | Community
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Newcomer
ISTF
Newcomer
August 11, 2024
Question

cloud recording deleted although I am paying for extra storage

  • August 11, 2024
  • 2 replies
  • 0 views

Hi - I am paying for up to 30 GB per month for extra cloud storage, but I find that a recording of a meeting from May has been deleted by Zoom. Any suggestions? This is so unfair! 
Thanks for any ideas.

    2 replies

    C
    Community Champion | Employee
    colegs
    Community Champion | Employee
    August 11, 2024

    @ISTF - If it was deleted in the past 30 days, you can go into the trash folder of your recordings and restore it.  

     

     

    Meanwhile, verify in your recording settings that you do not have it set to automatically delete your recordings after a specified number of days.

     

      E
      Newcomer
      ECMCOMALLEY
      Newcomer
      February 2, 2025

      Hi @bhushan_lilapra,  I'm interested to hear from you about saving and preserving  ZOOM cloud recordings in GOOGLE Drive (Not only did this secure their data, but it also saved them a significant amount on Zoom cloud storage costs) Please share your tips. Thank you and thanks everyone.😄

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