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2023-03-08
11:23 PM
- last edited on
2023-06-23
10:55 AM
by
RN
Hi,
the whole chat history dissapears always after breakout sessions.
Does anybody now that problem and maybe can provide a solution?
Thanks in advance,
Alexander
Solved! Go to Solution.
- Topics:
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Meeting Features
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2023-03-09 03:48 AM - edited 2023-03-09 03:51 AM
Hello,
This is a known issue and I have been told will be fixed later this month.
The reason this is happening s because you are using the new chat experience.
To fix it go to your settings and turn off the new chat experience.
https://support.zoom.us/hc/en-us/articles/11402068443021-Using-the-new-meeting-chat-experience
“Note: There is currently a known issue when using the new meeting chat experience, which causes chat messages to be lost when moving into breakout rooms. While Zoom develops a solution, we recommend those needing to utilize in-meeting chat and breakout rooms to disable the new meeting chat experience.
Regards
If my reply helped, don't forget to click the accept as solution button!
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2023-03-09 03:48 AM - edited 2023-03-09 03:51 AM
Hello,
This is a known issue and I have been told will be fixed later this month.
The reason this is happening s because you are using the new chat experience.
To fix it go to your settings and turn off the new chat experience.
https://support.zoom.us/hc/en-us/articles/11402068443021-Using-the-new-meeting-chat-experience
“Note: There is currently a known issue when using the new meeting chat experience, which causes chat messages to be lost when moving into breakout rooms. While Zoom develops a solution, we recommend those needing to utilize in-meeting chat and breakout rooms to disable the new meeting chat experience.
Regards
If my reply helped, don't forget to click the accept as solution button!

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2023-07-12 01:53 PM
Hi there, this fixed worked for us for a couple months, but the issue is back and the Zoom interface won't let me toggle off on "new meeting chat experience." It gives me a strange (incomplete?) error box that says "This option cannot be changed because - Enable continuous meeting chat"
I'm including a screenshot of it. Any advice you have would be most welcome.
Thank you.
CY
