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liblou
Newcomer
September 22, 2023
Question

captions URL

  • September 22, 2023
  • 2 replies
  • 0 views

Hi, I have a pro account and so should be able to retrieve a captions URL several days in adavnce of a Zoom meeting and send it to a 3rd party captioner. How do I find the Captions URL ahead of the meeting starting?

Thanks

    2 replies

    F
    Community Champion | Customer
    Frank_TB
    Community Champion | Customer
    September 22, 2023

    Hello,

    Here is the link to the Zoom support article that explains how to obtain the caption URL for third party captioning services.

     

    https://support.zoom.us/hc/en-us/articles/115002212983-Using-a-third-party-closed-captioning-service 

     

    Regards

    If my reply helped, don't forget to click the accept as solution button!

     

    L
    Newcomer
    liblouAuthor
    Newcomer
    September 22, 2023

    Hi Frank,

    That link only tells you have to get the Captions URL once your meetgin has started. How do I get it before a meeting has started?

    F
    Community Champion | Customer
    Frank_TB
    Community Champion | Customer
    September 22, 2023

    Hello,

     

    I don't have much personal experience with this so I hope someone else chimes in, but  believe that you schedule the meeting as usual. Let's say for next week or whatever.

    You then start the meeting now and copy the Captions URL. End the meeting. Share the URL with the third party captioning company for the real time captioning.

     

    I would also recommend reaching out to the company that you are working with to see what their workflow process is as I have seen some different approaches and requirements. They should be able to guide you.

     

    Regards

    If my reply helped, don't forget to click the accept as solution button!

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