cannot unmute or turn on video when meeting is recorded

[SpaceRobot]

Just updated zoom now when I join a meeting that is being recorded I cannot unmute or turn on video. Any idea how to fix this? Is this a bug on Zoom's end?

[CarlaA]

Hi @SpaceRobot thank you for posting for the first time and welcome to the Zoom Community!

That does seem strange! Would you be able to uninstall the Zoom app, restart your computer, and then reinstall the Zoom app to test if that does the trick? Usually, this solves any glitches with the Zoom app. Here's how to uninstall/reinstall: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

Let me know if that helps!

[Debra_L]

I've done that many times as well and nothing is fixing it! I've also tried:

• turning off my firewall

• getting the host to send me an unmute request

• doing a hard restart on my computer after each of these and resetting PRAM

This all started after the most recent update to version 5.17.1 (27701), btw... 

I'm using version 5.16.10 (25689) on my laptop and that version is working fine. Would it be possible to get the older version of Zoom to install?

[SpaceRobot]

I've done that many time but no luck

[Jennife · Accepted solution]

Hi,

Before able to turn on video/audio, you have to respond to the recording disclaimer which is now moved to the top of the meeting window since 5.17.1. Otherwise, your attempts to turn on video/audio will be ignored. We will fix it in 5.17.5.

[Rajesh5]

Hi Jennife, do you have timeline when the new 5.17.5 version will be released?

[Zafira]

I don't understand how to respond. Can you explain in simpler terms

[RN]

Hi @Zafira @Rajesh5 just wanted to let you know that 5.17.5 is available, please Update Zoom to the latest version.

Secondly, Zoom gives a brief disclaimer that the meeting is being recorded, if partipants don't abide by by the disclaimer as shown in @Jennife's screenshot participants joining after the host has already started recording, their microphone will be muted and their video will be off until they provide consent, after which their microphone and video settings will revert back to the default for that meeting. More info within the KB on Providing consent to be recorded

[BarryLynn]

I'm sorry, but accepting the recording on prompt does not solve the problem.  I am told that I have the latest update on my MAC: 5.17.11.  

This is quite upsetting, considering I and others rely on zoom for our meetings.

[Debra_L]

I was able to resolve the issue... temporarily... by uninstalling the current version of Zoom and installing an older version from October 2023 from this website: https://zoom.en.uptodown.com/mac/versions 

At least I can now participate in meetings again.