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cannot find audio profile in my Zoom Pro account settings for adjusting to live music performance

JoMB
Newcomer
Newcomer

I have viewed several videos with this question and they all point to accessing my audio profile under settings. I don't see/have it. Only options I appear to have are Telephone audio and Computer audio. That's the extent of my audio settings. Right now when we livestream, the music is choppy and/or nonexistent. The regular voice audio streams very well. 

What might be the issue and how can it be fixed if I cannot access an expanded audio profile? I have clicked my picture, gone to settings as instructed, but do not see what the instructors are pointing to.

3 REPLIES 3

storyhub
Community Champion | Customer
Community Champion | Customer

Original Sound for Musicians.png

Sign in to the zoom desktop app then settings > audio

how do you get to this screen please?  I have the same problem as Jomb above. 

JoMB
Newcomer
Newcomer

Hi, Sarah. The Zoom updates changed the look somewhat--bah humbug. Apparentlhy I do not have permission to upload images so will try to walk through this. On your meeting screen, go to the Audio button in the tray and click on the up 'arrow'. On the next screen look at the bottom of the list where you will  find Audio settings listed... click on that, and in the next popup screen scroll towards the bottom. You will see "Audio profile" in one of the headings; within that section you will see a Live performance audio control. click the control button and you now can broadcast music through the Zoom meeting so that the recording picks up the music well.