cannot choose virtual background (Macbook Air Intel Core i3) | Community
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Newcomer
happyhosh
Newcomer
October 24, 2021
Question

cannot choose virtual background (Macbook Air Intel Core i3)

  • October 24, 2021
  • 2 replies
  • 0 views

Hi there

 

My friend is using a Macbook Air Intel Core i3. She doesn't have a physical green screen. If she chooses "I have a green screen", the virtual background will show up on her face. If she unclicks "I have a green screen", she won't be able to add any virtual background. Can someone help???

    2 replies

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    October 24, 2021

    Hi @happyhosh 

     

    A MacBook Air Intel Core i3 does not meet the minimum system requirements for Virtual Backgrounds.

     

    https://support.zoom.us/hc/en-us/articles/360043484511-System-requirements-for-Virtual-Background

     

    H
    Newcomer
    happyhoshAuthor
    Newcomer
    October 24, 2021

    Yes, is there any solution to it? 

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    October 24, 2021

    No. That system cannot support a Virtual Background. A system that meets the requirements for Virtual Backgrounds would need to be used.

      S
      Newcomer
      smgreynolds
      Newcomer
      May 8, 2024

      I have the same issue with my windows laptop. I have everything check marked; I click the virtual background, but when I go to choose it and apply it; no options show up. I can't call zoom for help or even chat with a live agent since that's not part of my package (I'm not a corporate user). I feel like they don't care and I can't get anything to work. 

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