can't open a local recording -- please help

Forum|Forum|3 years ago
March 15, 2022
2 replies
0 views

Can't open a Zoom file and can't convert it -- it says to give access in System Preferences on my Mac, but Zoom already has full access. What should I do?

IP-Man

Community Champion | Employee

@sherman549 , please see the following link that details all the how to's on giving all types of permissions into Zoom client i.e camera, Mic, screen recording, files and etc..

If this answer helped solve your question/issue, please hit the -Accept as Solution- button below.

S

sherman549Author

Newcomer

I think you forgot the link

IP-Man

Community Champion | Employee

Yes, same problem when I just tried to record a one-minute meeting with a friend. A year ago, there was no problem.

Ok since initial troubleshooting was done and still having same issue I would suggest that you log a problem with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new

L

Leonardlee

Newcomer

Not sure if this helps. I did the following on my mac and it converts the video to mp4.

1. Locate Transcode.app by going to Finder, 'Go', 'Go to Folder' and type in /Applications/zoom.us.app/Contents/Frameworks/.

2. Copy Transcode.app to /Applications folder (make a copy by dragging holding 'option' key.

3. Add Transcode.app to allow full disk access on 'Security & Privacy'.

Once this is added, videos on local recording will be converted to mp4.

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