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Newcomer
May 7, 2024
Solved

can't join due to needing update

  • May 7, 2024
  • 2 replies
  • 0 views

When I tried to login to a zoom meeting, it said I needed to contact my IT department as I needed the latest version.

I tried to manually download the newest update.

I tried removing the Chrome extension.

I tried rebooting my computer.

I tried using the zoom chat bot

I tried clicking on my icon and search for updates but that wasn't listed.

I tried scheduling my own meeting and starting it.

I tried everything I can think of but I still get the message that I need to update.

When I open zoom from scratch, the version number at the bottom of the screen seems to match the version I need.

I tried joining from the browser but the access code for the meeting was incorrect and I couldn't contact anyone through chat to get the meeting password (that isn't a zoom issue, just had the wrong password 

Best answer by Frank_TB

Hello,

 

  • Uninstall Zoom.
  • Download the most recent version of Zoom
  • Install the download.

 

Regards

If my reply helped, don't forget to click the accept as solution button!

2 replies

BementAuthor
Newcomer
May 7, 2024

Needless to say, I am an individual. I don't have an IT department.

Newcomer
May 8, 2024

Same problem.  Still searching for how to get the Windows client updated.

Frank_TBAnswer
Community Champion | Customer
May 8, 2024

Hello,

 

  • Uninstall Zoom.
  • Download the most recent version of Zoom
  • Install the download.

 

Regards

If my reply helped, don't forget to click the accept as solution button!

BementAuthor
Newcomer
May 19, 2024

It did take me a while to delete all of zoom from my computer. At first I thought I had deleted it, but it was just the Chrome App, not the actual program on my computer. Once I deleted the actual program, when I logged onto zoom and clicked the download, it did it automatically. Thanks!