can't create a virtual background. | Community
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E
Newcomer
Egold
Newcomer
June 13, 2023
Question

can't create a virtual background.

  • June 13, 2023
  • 2 replies
  • 1 view

My system and photo conform to all the requirements. I have read the articles, but none of what they say to do actually exists in my zoom. And it is _my_ zoom, I'm the acct holder, so this doesn't have anything to do w/an admin not giving me rights. Suggestions?

Also, this seems to be a recurring issue for a lot of users, why can't zoom just post directions that are actually useful?

2 replies

R
Community Manager
rn-zm
Community Manager
June 20, 2023

Hey @Egold when you attempt to add an image as a virtual background what is the specific error you're receiving? 

 

 

Do you also meet the Zoom Virtual Background system requirements?

E
Newcomer
EgoldAuthor
Newcomer
June 21, 2023

Yes, I comply w/all the system requirements. No error msg, just none of the options I _should_ be seeing under the Meetings tab. In my Meetings tab, all I have is Upcoming, Previous, Personal Room and Meeting Templates. That's it. None of the personalization option I should have.

As I mentioned in my original post, this is MY acct, there's no admin who could be limiting these options.

Thank you.

W
Newcomer
willjoe2442
Newcomer
June 21, 2023

In the Meeting tab, navigate to the Virtual Background option (under the In Meeting (Advanced) section) and verify that the setting is enabled. Note: If the setting is disabled, click the toggle to enable it.

 

Regards,

Diana

E
Newcomer
EgoldAuthor
Newcomer
June 21, 2023

The problem is that I don't have any of those options (see attached screenshot).

Thank you.

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