can't convert recorded video on my desktop

[kenlazercasting]

HI! I can't convert a recorded video from my desktop anymore. 

I used to be able to record meeting then when I click Stop, a folder appears on desktop as usual but the files in the folder are not video files and I get an error message to find application to use. Never had problem before. 

I was always able to convert video, while the meeting continued to play video back on shared screen. 

Any guidance is appreciated. thanks.

[MGSR · Accepted solution]

Welcome to the Zoom Community, @kenlazercasting!

You can check out this article on Troubleshooting local recording issues.

Let me know if you need further assistance. 

[MGSR]

Hi @kenlazercasting,

Did you see the previous response?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[MGSR]

Hi @kenlazercasting!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!