camera stopped working since recent update | Community
Skip to main content
Newcomer
January 11, 2022
Question

camera stopped working since recent update

  • January 11, 2022
  • 4 replies
  • 1 view

Zoom forced an update on me today. Since then it fails to recognise my video camera and asks me to pick a different one from settings. Neither camera nor settings have changed since the update. It works perfectly fine in Zoom and Skype. The camera is a Logitech HD Pro Webcam C920. Any suggestions on how to get Zoom to do its job again?

    4 replies

    Newcomer
    January 11, 2022

    I have the same problem. Did the update on my Mac and now my external camera doesn't work. Works fine on other Mac programs but no longer on zoom.  In trying to figure out the problem I saw a message that zoom isn't compatible with my OS. I gather this means I have no choice but to update my OS.  Not a problem for me but for some this will literally mean buying a new computer if their hardware won't support the latest version of the OS. 

     

    Also, I got a security message when logging into a meeting this morning (when I discovered the external camera doesn't work) saying it was the first time I launching the application called zoom and was I sure I wanted to proceed. This struck me as odd and then boom, the camera was a scrambled / garbled image.

     

    Is there a way to revert to the previous version of zoom?

    Newcomer
    January 22, 2025

    Yup, that's what it means for me. Either no more Zoom or no more computer. Lame.

    Newcomer
    September 13, 2022

    Have the same issue. No one seems to have an answer.  I have no video and or sound. Happened right after the latest update.

    Newcomer
    August 3, 2023

    I am having the same issue. Since the update, Zoom no longer recognizes monitor's built-in camera. Worked fine before the update (PC running Windows 10). Zoom needs to fix the issue.

    Newcomer
    January 22, 2025

    Same problem here. The update just forced itself on my computer but my OS won't support it. ZOOM< you gotta do better and allow people to use the version that works for their OS. I can't update my OS or I will lose my QB program among other things. If I can't roll back to the previous zoom version then I guess I'm done with zoom:(